I’ve been meaning to write a review for a long time and keep forgetting. The quality of the product and customer service deserve a good review even months later. I bought this collar for Christmas but they contacted me and told me that a lot of deliveries were delayed due to the Royal Mail strike. They had offered to expedite the shipping if I needed it for Christmas but I said it was alright. When I got the package, I was impressed by all the little details they put in. They put it in a nice cloth bag with print to make it look like an envelope from Santa. They included a hand-written note which I appreciated. The collar was in a nice box fit for a queen. At the time of ordering, I had requested a gold bell instead of silver in order to match the emerald gold charm I also bought. They went above and beyond and made all the hardware on the collar gold-tone. The collar was made with good quality full-grain leather, which is a huge step above the other “luxury” cat collars that are made with “genuine” leather which is actually a type of inferior leather. The stitching and hardware also met expectations. I tried taking the bell off but the metal was very strong and sturdy. My cat has a tendency to dip her collar into her food/water so the gold color of the bell has been fading but a lot slower than her other collars. Overall, it is pricey but you definitely get a sense of luxury and quality and I think it’s worth it considering how long cats live.
Rated 5 out of 5
Rated 5 out of 5
Cheshire & Wain
Dear Nancy, thank you so much for your kind words and thoughtful review. So happy you love the personal touches. We love spoiling our kitty clientele, you are absolutely right - they are so worth going the extra mile for. We love cats and hope to reflect that in everything we do at Cheshire & Wain. Purrs to you both. Best wishes, Sonja, Percy and Penelope