Shipping & Returns

How long will it take for my order to arrive?

Orders that do not require personalisation

We will process your order within 5 working days. You can choose for your order to be sent with Royal Mail Tracked 24hrs or Tracked 48hrs. If you need your order sooner, please choose DHL Express Courier which will rush the processing time to 3 working days and your parcel will be sent next day delivery.

Personalised orders

Our tag engraving and collar personalisation service take up to 10 days as each item is made specially to order. If you need your order sooner, please choose DHL Express Courier which will rush the processing time to 5 working days and your parcel will be sent next day delivery.

 

Shipping Costs

UK Orders

Standard Service (Royal Mail Tracked 48hrs) £3.99
Express Service (Royal Mail Tracked 24hrs) £6.99 
DHL Express Courier (1-2 days) £12  

International Orders

Cheshire & Wain ships worldwide with Royal Mail or DHL Courier. You will be given the shipping options available to your destination country at checkout.

Royal Mail Tracked & Signed For - £10
Royal Mail Tracked - £12

Royal Mail generally takes up to 15 working days to arrive. All international orders are sent using a tracked service except for the following destinations where a trackable service with Royal Mail is not available (Peru, Philippines, Bahrain, Barbados, Brunei Darussalam, Colombia, South Africa) If you live in any of these destinations, we strongly advise choosing DHL express postage.

DHL Express Courier - from £28 (total calculated at checkout)
Takes up to 5 working days to arrive.

All Cheshire & Wain orders are sent from the United Kingdom Please be aware that international shipping may be subject to processing delays that are out of our control. A tracking number will be sent to you once your order has been dispatched so that you can check the status of your order. Please allow up to 30 days for receipt of goods sent with Royal Mail and 10 days for goods sent with DHL. It is the responsibility of the buyer to resolve any import taxes or other charges arising from a purchase. 

  

Returns

All Cheshire & Wain products are carefully made in small batches to ensure strict quality control. However, if you are not 100% satisfied with your purchase please contact us (info@cheshireandwain.com) within 14 days of receipt of your order to arrange an exchange or return.

If your item is damaged in transit or you feel it has a fault - please contact us within 48 hours of receipt of your order to arrange a return.

Please note: Items must be returned (at your own cost) unused, in a saleable condition and with the original packaging that you received them in. Please use a ‘signed for’ delivery method and obtain proof of postage. Please use a service that can be tracked if returning items from outside the UK.

Any personalised/customised items are exempt from this returns policy* and are strictly non-returnable and non-refundable.

*e.g engraved ID tags, personalised collars and bespoke or made to order collars

 

My cat has chewed and damaged their collar. Can I return it? 

Unfortunately we are unable to replace or refund collars which have been damaged by your cat. If you have a cat that is not used to wearing collars and you are worried about how they will get on - please contact us and we will be happy to advise on how to ease your cat into wearing a collar. It is your responsibility to select the correct size. If there is too much overhang please exchange the collar for a smaller size. 

A spot on flea treatment has damaged my cat’s collar. Can you send a replacement?

No. It is very important that you do not allow spot on flea treatments to touch the leather. The chemicals will react with the dyes causing discolouration that cannot be reversed. Especially on the Gold Caspian collar which has a foiled coating. WE WILL NOT ACCEPT RETURNS OR EXCHANGES ON COLLARS THAT HAVE BEEN DAMAGED BY A FLEA TREATMENT.


Will Cheshire & Wain collars fit my cat? What if it's the wrong size?

Our Luxury Cat collars come in 3 sizes:

Petite (17cm-22cm) for kittens and small breeds (such as Burmese, Siamese, Abyssinian, Cornish & Devon Rex, Singapura etc.) and young or fully grown cats with slim necks.* 

Standard (21cm-25cm) for adult cats of average size usually weighing over 4kg

Large (17cm-22cm) for curvaceous kitties that are fully grown and usually over 4 years old and weighing over 6.5kg - such as Maine Coon, British Blue, Ragdoll, Savannah Cats etc.

If you are unsure about what size to choose for your cat please refer to out fitting guide.