We aim to dispatch unpersonalised orders within 2-4 working days
Personalised collars and engraved ID tags will be dispatched within 10 working days
Express personalisation takes 3-5 working days.
Royal Mail Standard Shipping (2 working days) £3.99
Shipping with Express Personalisation (1-2 working days from dispatch) £12
Orders to EU Member States
Delivered Duty & Tax Paid via DHL (1-2 Working Days) | £28*
* Now that the UK has left the EU we will be sending all EU orders via DHL Express Courier. There will be no additional charges for you to pay upon delivery.
International Orders to Europe (non EU) and Rest of World
Express Via DHL (2-5 working days) £35
Economy Via Royal Mail (7-20 working days) £12
For Express Personalisation on International orders please choose Shipping via DHL
It is the responsibility of all customers outside the European Union to resolve any import taxes or other charges arising from a purchase.
If you are not 100% satisfied with your purchase please contact us within 14 days of receipt of your order to arrange an exchange or return. If your item is damaged in transit or you feel it has a fault - please contact us within 48 hours of receipt of your order to arrange a return. Any personalised/customised items are exempt from this returns policy and are strictly non-returnable and non-refundable.