All Cheshire & Wain products are carefully made in small batches to ensure strict quality control. These products are being sold as 'seconds' which means they didn't meet our strict quality control measures. They will have minor aesthetic defects. Please note: We cannot accept returns on sale items.
If your item is damaged in transit or you feel it has a fault - please contact us within 48 hours of receipt of your order.
My cat has chewed and damaged their collar. Can I return it?
Unfortunately we are unable to replace or refund collars which have been damaged by your cat. If you have a cat that is not used to wearing collars and you are worried about how they will get on - please contact us and we will be happy to advise on how to ease your cat into wearing a collar. It is your responsibility to select the correct size. If there is too much overhang please exchange the collar for a smaller size.
A spot on flea treatment has damaged my cat’s collar. Can you send a replacement?
No. It is very important that you do not allow spot on flea treatments to touch the leather. The chemicals will react with the dyes causing discolouration that cannot be reversed. Especially on the Gold Caspian collar which has a foiled coating. WE WILL NOT ACCEPT RETURNS OR EXCHANGES ON COLLARS THAT HAVE BEEN DAMAGED BY A FLEA TREATMENT.
Will Cheshire & Wain collars fit my cat? What if it's the wrong size?
Our Luxury Cat collars come in 3 sizes:
Petite (17cm-22cm) for kittens and small breeds (such as Burmese, Siamese, Abyssinian, Cornish & Devon Rex, Singapura etc.) and young or fully grown cats with slim necks.*
Standard (21cm-25cm) for adult cats of average size usually weighing over 4kg
Large (17cm-22cm) for curvaceous kitties that are fully grown and usually over 4 years old and weighing over 6.5kg - such as Maine Coon, British Blue, Ragdoll, Savannah Cats etc.
If you are unsure about what size to choose for your cat please refer to out fitting guide or contact us for assistance.